We've provided answers to some of the regular questions we get asked, if you have any other questions please feel free to contact us.
Fibreconnect is an ultrafast full fibre service provided by Wildcard Networks using our GPON technology. This service is typically installed where businesses or residents are without an affordable or reliable means of ultrafast broadband access.
FTTP (Fibre to the Premise) or "full fibre" is where the Internet connection to your property is delivered using fibre optic cable instead of using a traditional copper-based telephone line. Thus freeing you from the limitations of outdated copper infrastructure and its impacts including slow speeds and interference, therefore, increasing connection reliability.
The majority of broadband services marketed as “Fibre” are only part fibre, they use slow copper cabling from the fibre street cabinet to connect to the property (Known as FTTC). FTTP (Fibre to the Premise) replaces the dated copper connections to your building and uses a full fibre link to connect directly to your property, it’s future-proof and the next-generation of Internet access.
By choosing our ultrafast Fibreconnect Broadband service you will benefit from a wide range of advantages that include:
If we are rolling out in your area or already live, please complete our order form on our website. In some areas we are completing pre-registration to establish demand for the service, in these areas complete the pre-registration form, these details are used only to gauge demand and to let you know when we are ready to roll-out, the pre-registration doesn’t constitute an order.
This will depend on several factors including how many people are using the internet connection and what the internet connection will be used for. Using broadband for web surfing/email will not require much bandwidth as uploading and downloading large media files, such as video and audio. You can always contact our team on 0333 344 90 95 to help you decide what is best for you.
You are also free to change between your packages within contract.
If you wish to sign up to our ultrafast broadband service, we have a selection of contracts that you can choose from, the options will be shown on the packages available within your area
Due to the significant capital costs in deploying the solution, we will require customers to be bound to a minimum duration contract. If the customer cancels within the contract a fee equivalent to 80% of the remaining payments due under the contract will be payable.
In some areas installation fee will be payable on the 12-month contract with a free install on longer term contract term. The installation fee is subject to a site survey before commencing installation, should additional install costs apply you are under no obligation to continue with the order.
You do not need a BT phone line to use our Fibreconnect Broadband. The service will be delivered directly to your business via fibre optic cabling which will be installed as part of your order. However, if you wish to maintain your existing telephone service you will need to continue your line rental and service with your current provider.
Where possible we provide the service using existing physical infrastructure, this means we will plan to utilise existing ducts and poles to deliver the service to your premise. We are one of the few providers in the UK authorised to use Openreach ducts to deliver our services, this is known as Physical Infrastructure Access. We may need to install a street cabinet in your area, this street cabinet houses our fibre optic distribution equipment serving many customers and will typically be located on a verge or footpath nearby with minimal impact.
In some areas we may utilise another third-party providers distribution network to deliver your service, this ensures minimal impact on the local environment and more rapid installation.
Typically, we aim to complete works within 2-3 weeks if we have already rolled out in your area. If we are currently rolling out the target installation date will be communicated via regular email updates.
Once an order has been placed we will book an appointment for our Installation team to visit your premise to conduct a survey. This is to agree the best route for any cabling and to confirm where you would like the service presented to. Sometimes we can also install on the same day if it's a straightforward installation.
Following the survey, our egineers will install a fibre optic cable connected to our network directly to your premise, this will terminate in a small wall box inside your property. Installation duration can vary due to various factors that can affect the complexity of installation.
No. As our ultrafast Fibreconnect Broadband service is delivered over a dedicated fibre optic cable separate to any existing copper connections, your service should not be interrupted. We would recommend that you cancel your existing broadband service after your new Fibreconnect installation has been completed to ensure you maintain internet service.
As part of the Fibreconnect service, we will provide a wireless router suitable for your broadband service. However, you can if you wish, use your router. Please contact our helpful team on 0333 344 90 95 to confirm if it is compatible and the requirements to support our broadband service.
Fibreconnect is designed to be a typical Internet connection and should work with most equipment and services without any specific configuration, however, some equipment/services may require reconfiguring. In this instance, we recommend you consult an IT support specialist/company or the equipment/services installation manual.
The package speeds quoted are expected speeds - we would expect you to achieve these speeds on our packages at your premises using a wired ethernet connection to the router provided with a device that is capable of the quoted speeds with no other users on your network using the service.
Fibreconnect packages also include our speed guarantee. If your expected speed consistently drops below the expected speed for three consecutive days and we can't resolve the issue within 30 days of you notifying us, you can exit the contract or choose to accept a discount on your service fee.
Speeds can vary based upon internal issues -such as using Wi-Fi (we would recommend using a wired connection between your devices where possible), and other bandwidth usage within the property, as well as the general capacity to your area. As the technology we deploy is fibre-based - line length and quality issues don't play a factor as traditional copper-based based broadband (which typically cause the majority of speed issues). Contention and capacity from our core network to your area will be monitored to ensure any congestion is minimised.
No, the service provided doesn't include any transfer allowances or usage limits.