Wildcard UK Limited understands that your privacy is important to you and that you care about how your personal data is used. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
We are Wildcard UK Limited trading as Wildcard Networks, a limited company registered in England and Wales under company number 5256461. Our registered address is Reliance House, Skinnerburn Road, Newcastle upon Tyne, NE4 7AN. Our VAT number is GB 898 425 955.
We are registered with the Information Commissioner’s Office with registration number Z1600476 (see http://www.ico.org.uk/).
We are members of the Internet Service Providers Association (http://www.ispa.org.uk/) and members of an Alternative Dispute Resolution service provided by Ombudsman Services.
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The Privacy Notice also applies to your use of our website(s). We may have links from our website(s) to other websites not under our control, we have no influence on how your data is collected, stored or used by other websites. We advise you check privacy notices/policies on such websites before providing any personal data. If you do not accept and agree with this Policy Notice and are accessing our website(s) you must stop using our site(s) immediately.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
Some or all of the above personal data will be collected if you have expressed interest in our products or services, such as requesting a quotation, or during the order process of a product or service, either through the web or offline, or where you register for an account with us. Some information such as account history, or the IP address(es) associated with your product or service will be generated by us and could be related to you.
Information gathered from our physical premises (On-site Information) will be collected when you visit our premises.
We may also receive some or all of the personal data mentioned above indirectly, in the following scenarios:
Under the GDPR we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because we are legally required to obtain the information, because you have consented to our use of your personal data or because it is of legitimate interests to use it. Your personal data may be used for one or more of the following purposes:
With your express consent by “opting-in”, or where of genuine legitimate interest, we may also use your personal data for marketing purposes, this may include contacting you by email, telephone or post with information, news and updates in relation to our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, you will always have the opportunity to opt-out from such communications.
You can withdraw your consent at any time where relevant. Please contact us using the details in the How Do You Contact Us? Section for information of withdrawing your consent.
Under the GDPR you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the contact details in the How Do You Contact Us? Section.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We will not keep your personal data for any longer than is necessary, in accordance for which it was first collected. Your personal data will therefore be kept for the following periods:
We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, by entering into the European Commission’s Standard Contractual Clauses with the entity the data is transferred to, or by ensuring the entity is Privacy Shield certified (for transfers to US bases entities).
The security of your personal data is paramount to us. Where information is stored and/or processed electronically we ensure data is encrypted when stored and whilst in transit. For example we ensure all of our websites used to collect data implement SSL technology, our email system also supports TLS encryption. Access controls are implemented to ensure only those who require the data have access, both on a physical level and electronic level.
Where your personal data is stored by other means, such as paper based information we ensure physical access to the information is restricted.
Please be aware that we can’t be held liable for the loss or interception of personal data provided to us using unencrypted means that is beyond our control.
We may share your personal data with Third-Party companies where required to fulfill our requirements under contract, for example, we may provide Contact details to a third-party contractor working on our behalf to provide a product or service, or to perform an administrative action our behalf such as payment processing.
The data provided will be the minimal required to complete the action required and in accordance with the original intended purpose, we will take steps to ensure your personal data is handled safely, securely and in accordance with your rights, our obligations, and the third party’s obligations under the law.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours if we are involved in legal proceedings or complying with legal obligations, a court order, or under the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in the How Do You Contact Us? section.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (e.g. if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days. Normally we aim to provide a complete response, including a copy of your personal data within that time. In some cases, for example if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.
To contact us about anything to do with your personal data and data protection, including to make a subject access request (which must be made in writing), please use the following details:Telephone - 0333 344 8088
We may change this Privacy Notice from time to time. This may be required, for example, if the law changes, or if we change our personal data protection policies. Any changes will be made available on this web page.